PC Support
Helps your company deliver the support your equipment need, improving IT efficiency and allowing your employees to concentrate on core business interests.
Price table
| SCOPE | BASIC | INTERMEDIUM | CUSTOM |
|---|---|---|---|
| Remote Support or On-Site | Monday - Friday - 09:00 to 18:00hrs. | Monday - Saturday. | 7 x 24 hrs. |
| Administrative Processes Ticket attention, weekly or monthly follow-up through conferences with client. | Ticket attention | Ticket attention based on SLA | |
| Staff Backup In case of turn-over, absences, illness and/or vacations, alternate SIC will resource will cover the account. | Illnesses | Illnesses and/or vacations | |
| Tickets real-time monitoring Delivery of weekly reports, conferences to review operation logs. Pro-active proposals to improve processes and HW/SW performance stability. | X | Weekly incident status review with On-Site resource manager | |
| Customer Satisfaction Surveys (CS) We will measure CS of End-users through electronic surveys to identify operational opportunities. | X | X | |
| Performance Evaluation Assigned staff will have quarterly evaluations to ensure consistent level of service, productivity and Agreed SLAs. | X | X | |
| Operating Controls Daily/Weekly activity logs, direct interaction with client to ensure agreed productivity and performance. | X | X |